No 1 Solution for Growing Businesses

A lot has happened on support since the last update. The evolution of the products we use and offer are constantly changing, as are the ways we support our customers. Every week my responsibilities grow as my colleagues trust in me likewise grows.

Since the last update we have recruited an extra member of support who will be starting next week. This will further increase our productivity and make the Client Services team work more efficiently, while at the same time making everyday’s work that little bit easier.

A few weeks ago my colleagues and I were treated to a special “support heroes” lunch in praise of our recent efforts and growing abilities. This sort of extra-work activity is the sort of thing that really makes ProspectSoft a special place to work, everyone here cares just as much about each other as they do about the job in hand.

We also had the familiarisation day for the next placements that will be starting 2011/2012. It’s good to see fresh faces around the office and it’s nice to know that ProspectSoft is continuing its world famous recruitment of first class placements.

Since the beginning of my placement I have had the opportunity to demonstrate my abilities in interesting and challenging ways. As a support technician I carry many responsibilities such as maintaining customer happiness and managing the time I spend on particular issues. When I started I was located downstairs with professional services. A month in to my placement the Support team moved upstairs to join the account management team. This created a more customer satisfaction orientated team and we are constantly striving to improve our methods.
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